Privacy Policy.

Who We Are

Devall Law Limited is a firm of solicitors regulated by the Solicitors Regulation Authority (SRA). For the purposes of UK data protection law, Devall Law Limited is the data controller responsible for the personal information collected through this website.

Information We Collect

We may collect personal information that you choose to provide to us, including:

• Your name
• Email address
• Telephone number
• Information included in enquiry forms or email correspondence
• Technical information about your visit, such as IP address, browser type and website usage data

How We Use Your Information

We use personal information provided by our clients and prospective clients to deliver our services effectively and maintain a professional relationship throughout the course of our engagement. When you contact us with an enquiry, request information about our services, or seek professional assistance, we use the information you provide to assess your needs, respond to your enquiry, and determine how we may be able to assist you.

As part of providing our services, we use personal information to communicate with you about matters relating to your engagement with us. This includes corresponding with you by email, telephone, post, or other means, obtaining instructions, providing updates, requesting additional information, arranging meetings, and keeping you informed about the progress of any work undertaken on your behalf. Effective communication is essential to ensuring that we are able to provide a professional, efficient, and responsive service.

We may also use personal information to manage, administer, and improve our services. This includes maintaining accurate client records, monitoring the quality and effectiveness of our service delivery, managing client relationships, handling feedback and complaints, training staff, and reviewing our internal processes to ensure that we continue to meet the needs and expectations of our clients.

Where personal information is collected through our website or other digital platforms, it may be used to ensure that those platforms operate effectively, securely, and efficiently. Information about how visitors use our website may help us understand user behaviour, improve website functionality, enhance the user experience, and develop new content, services, or features.

Protecting our clients, our organisation, and our systems is a key priority. We may therefore process personal information to verify identities, prevent and detect fraud, investigate suspicious activity, protect confidential and sensitive information, maintain the security of our networks and systems, and safeguard our business against misuse, unauthorised access, cyber threats, and other unlawful activities.

In addition, we may process personal information where necessary to comply with our legal, regulatory, and professional obligations. This may include complying with applicable laws, court orders, regulatory requirements, professional standards, record-keeping obligations, anti-money laundering requirements, safeguarding responsibilities, and requests from regulators, law enforcement agencies, or other public authorities where we are legally required to do so.

We will only collect, use, and otherwise process personal information where we have a lawful basis for doing so under applicable data protection legislation. Depending on the circumstances, this may include processing that is necessary for the performance of a contract with you, compliance with a legal obligation, the pursuit of our legitimate business interests, the establishment, exercise, or defence of legal claims, or where you have provided your consent. We are committed to ensuring that any personal information we process is handled fairly, lawfully, transparently, and securely, and is retained only for as long as necessary to fulfil the purposes for which it was collected.

Where consent is used, you may withdraw it at any time.

Marketing Communications

We will only send you marketing communications where you have requested them, consented to receive them, or where we are otherwise permitted to do so by law.

You can unsubscribe from marketing emails at any time by contacting us directly.

Sharing Information

We do not sell your personal information.

We may share information with trusted service providers who support our business, including website hosting, IT support and professional advisers. We may also disclose information where required by law, regulation, court order, or to protect our legal rights.

Any third parties who process personal data on our behalf are required to keep it secure and confidential.

International Transfers

Personal information is normally stored and processed within the United Kingdom. If information is transferred outside the UK, we will ensure appropriate safeguards are in place to protect it in accordance with applicable data protection laws.

Data Security

We take appropriate technical and organisational measures to protect personal information from unauthorised access, loss, misuse or disclosure. These measures include secure systems, restricted access controls and staff confidentiality obligations.

How Long We Keep Information

We only retain personal information for as long as necessary for the purpose for which it was collected, to comply with legal or regulatory requirements, or to protect our legal interests. Information is securely deleted or destroyed when no longer required.

Your Rights

Under applicable data protection laws, you have a number of rights in relation to the personal information we hold about you. These rights are not absolute and may be subject to certain legal exemptions or limitations; however, we will always consider any request carefully and respond in accordance with our legal obligations.

You have the right to request access to the personal information we hold about you and to obtain information about how that information is processed. If you believe that any personal information we hold is inaccurate, incomplete, or out of date, you have the right to ask us to correct or update it.

In certain circumstances, you may request that we delete the personal information we hold about you. You may also ask us to restrict the processing of your personal information where you contest its accuracy, where the processing is unlawful, or where you require us to retain the information in connection with a legal claim. Where we process your personal information on the basis of our legitimate interests, you have the right to object to that processing where there are grounds relating to your particular circumstances.

Where applicable, you may also have the right to receive certain personal information in a structured, commonly used, and machine-readable format and to request that it be transferred to another organisation. In cases where we rely upon your consent as the lawful basis for processing your personal information, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of any processing carried out before consent was withdrawn.

If you wish to exercise any of your rights, or if you have any questions about how we process your personal information, please contact us using the details provided in this Privacy Policy. We will respond to your request in accordance with applicable data protection laws and may ask for proof of identity before processing your request to protect the security of your personal information.

Contact Us

If you have any questions about this Privacy Notice, your personal information, or wish to exercise your rights, please contact:

Complaints

If you are not satisfied with how we handle your personal information, you have the right to complain to the Information Commissioner's Office (ICO):

We encourage you to contact us first so that we can try to resolve any concerns.